Terms of Sale

Our commitment to you At Nenina & Co. we believe that every order is much more than just a simple purchase: it is a detail prepared with dedication, thought of especially for you and your family. Each product has been made with love to reach your home in perfect condition, brand new and safe. We are a brand that works in a personalized way, and that is what makes us different. Thank you from the bottom of our hearts for trusting us and being part of this great family!

💳 Secure shopping and payment options

We want to make it easy for you. We accept Credit Card, PayPal, Bizum, MBWAY, Bank Transfer, Google Pay, Apple Pay, and Shop Pay. ✨ Do you prefer to pay in installments? Enjoy financing in 3 interest-free installments with Klarna or Sequra (on orders over €30).

📦 Fast shipping and Rates (Enjoy free shipping!)

We work to ensure you receive your order as soon as possible. Orders placed before 2:00 PM (Monday to Friday) are prepared and shipped the same day. No shipments or deliveries are made on weekends or holidays.

📍 Peninsula, Balearic Islands, and Portugal (Fast delivery in 24/48 business hours):

  • FREE on orders over €60.

  • Orders under €60: €5.99.

📍 Canary Islands, Ceuta, and Melilla:

  • Canary Islands: FREE on orders over €60 (Orders under: €15).

  • Ceuta and Melilla: FREE on orders over €60 (Orders under: €5.99).

🌍 Shipping to Europe and the UK (Delivery in 3 to 5 business days):

  • FREE on all orders over €60.

  • Orders under €60: Only €7 for all of Europe (Italy, France, Germany, Switzerland, Belgium, Sweden, UK, etc.).

(Note: Pre-sale or personalized orders will be shipped on the date indicated in the product description. For personalized orders, shipping will be in 5 business days).

🛡️ Guaranteed Safety (Childcare Items)

Your baby's safety is our priority. In compliance with Regulation (EU) 2023/988 and the Standard UNE-EN 12586:2008+A1:2011, all our pacifier clips meet European safety standards. (Remember to check the product before each use, do not lengthen it, and wash it only by hand with soap and water).

Important Information and Return Policies

The following information contains details about customs, failed deliveries, and our strict hygiene and returns policy. Please read it carefully.

🌎 International Shipping (Outside Europe) and Customs

  • Latin America and Rest of the World (Delivery in 3 to 5 business days): Mexico (320 MXN), Colombia (70,000 COP), Chile (15,470 CLP), Argentina (29,500 ARS), Brazil (64 BRL).

  • Customs: For international shipments (outside the EU) or areas with special tax regimes (such as the Canary Islands, Ceuta, and Melilla), the customer is solely responsible for assuming the corresponding fees, tariffs, or customs duties.

🛍️ Receipt of Orders and Issues

  • Tracking: It is the customer's responsibility to track their package using the number received via email (check your Spam folder).

  • Failed deliveries: If the order cannot be delivered and, after 5 days, is not collected at the indicated branch, it will be returned to the sender. In this case, or if a package is rejected, the outbound and return shipping costs will be deducted from the final refund.

  • Order errors: If you detect an error upon receiving your package, notify us immediately at contacto@neninaandco.com. It is essential to keep the mail bag with the label, the box, and the packaging unopened.

🔄 Strict Return Policy and Right of Withdrawal To ensure that every family receives an item that is 100% new and free from outside handling, our hygiene policies are extremely strict. You have 14 calendar days to return an eligible item, under the following conditions:

  1. Item condition: It must be completely unused, in its original closed packaging, in perfect condition, and with all tags attached.

  2. Return costs: If you opt for a return, the buyer assumes the transport costs. The cost of the outbound shipment and the cost of the return shipment will be deducted from the amount to be refunded.

Items with NO right to exchange or return (Legal and Hygiene Exceptions):

  • Pacifiers and childcare: For strict health and hygiene reasons, once the shipping box is opened, pacifiers, baby bottles, pacifier clips, etc., lose their sterility guarantee and cannot be exchanged or returned under any circumstances.

  • Custom-made and Pre-Sale items: In accordance with Art. 103.c of Royal Legislative Decree 1/2007, items made according to customer specifications are excluded from the right of withdrawal. This includes baby carriers and stroller liners (Pre-Sale), as they are made to order, by hand, and in an artisanal way. Once the order enters production, it does not allow changes, cancellations, or returns.

  • Bags: These are handcrafted to order for each customer.

  • Personalized products, sales/offers, and gift items.

  • Glasses: (Measurements are detailed on the website before purchase).

By checking the box to accept the Terms and Conditions and confirming payment, the customer declares that they have read and expressly accepted these regulations.